Delivery & Returns

UPDATED 29/04/2024

Order Processing

We are a small, hands on team and we take a couple of hours checking and preparing each dress before sending.

As such, main shipping days may be limited to Monday, Wednesdays and Fridays.

Please bear this in mind when purchasing for important dates or events and over the weekend.

If you have an urgent request, please don’t hesitate to get in touch with us at customercare@queensofarchive.com.

Orders received before 10am on shipping days should be dispatched that same day, however this is not a guarantee.

UK Shipping

UK orders are sent via our shipping partners DHL. We may take up to 48 hours to process and order before it is passed to DHL. Shipping estimates are taken from the time DHL receive items.

DHL Express Domestic - 1-2 days shipping (from collection by courier).

International Shipping including ROI

We have partnered with DHL to offer Express Worldwide Shipping. Please check below to review shipping times and cost for your location. We are unable to provide alternative services internationally at this time. 

ROI - We currently offer two shipping options for ROI orders:

DHL Express 1-2 days (when with courier) - £20

DHL Economy 3-5 Days (when with courier) - £15

EU - 2-3 days depending on delivery zone (when with courier) - Express £25

Please note duty and fees may apply to your EU order, in addition to the cost of this service, along with an additional courier handling fee.

USA - 2-3 working days (when with courier)  - £25

Australia - 3-5 days (when with courier)  - £30

Rest of World (ROW) - 2-3 working days (when with courier)  - £40

EEC - Due to the zonal nature of worldwide shipping, prices vary for other global locations, please check the price of shipping at checkout.

International Currencies - Please note, we offer the following currency payments through our checkout (AUD, CAD, CNY, DKK,  EUR, HKD, INR, JPY, NZD, SEK, USD). If you select your local currency for payment, the price for the total of the checkout including shipping will be an automatic conversion by the merchant to the GBP equivalent. 

Please note, local import duty and taxes may apply to your order if outside of the UK. These import charges are based on the order value and will be unique to the importing country. Charges will be handled by DHL and may be required upfront in order to clear customs. We are not able to liaise with your local customs department to facilitate or clear an import once held at customs.

Returns Policy

We take great pride in our reputation for providing dresses of the highest quality and ensure our Queens are happy with their purchase. If for any reason you are not completely satisfied with your purchase, we will gladly exchange or refund your merchandise within 14 days of receipt, provided that:

  1. We are emailed to register your wish to exchange or return your item.
  2. We receive the return within 14 days of purchase.
  3. The item is returned in its original condition - unworn, unused, unwashed, undamaged with all original tags in place.
  4. The return is posted in the package in which it was received, or an equally secure outer box.
  5. If the item was a gift, the name of the purchaser must be noted.

Failure to meet these requirements may result in delays processing the return or receipt of the package by us.

In order to contact us regarding your return, please email our customer care at the below email address:

customercare@queensofarchive.com

We will then be in touch with you to provide you with the return instructions which state that you are free to send back the item via your own method, as long as the above criteria is met. We recommend using a tracked service and keeping proof of postage for your return to ensure we receive the item. We cannot complete a return (or refund) if the item is lost whilst being returned to us.

International Returns (Including EU)

The above criteria applies to international returns. Please contact us should you have concerns regarding your international return.

Return Costs

Unfortunately we are unable to offer free returns. Please note that we do not refund original shipping costs or any duties or taxes incurred in a purchase. 

We definitely aim to be able to offer free returns as we grow however, in order for us to be able to keep producing more dresses and products, this is not an option for us at this time.

With this in mind, please carefully consider your purchase prior to payment using the size guide, product detail information (on each product page) or by contacting us to answer any questions you have.  

Refunds

Refunds issued (minus original shipping and return costs, if applicable) may take up to 5 working days to reach your account, depending on your bank, from the time we receive the item back.

We withhold the right to refuse refunds should the return criteria not be met for personal, non-commercial purchases.

Suspected Copyright Infringement / Commercial Purchases

We withhold the right to refuse refunds should the purchase be, suspected or proven, a commercial purchase(s) that have the potential for copyright infringement or unauthorised commercial benefit from our products/designs. This includes any element of a design, including pattern, print, colouration, fabrication or construction.

Exchanges

Due to the exclusive, limited run of our dresses, please contact us at customercare@queensofarchive.com and we’ll try our best to assist with finding your desired alternative. We will need to receive the item back in accordance with our returns criteria (above) in order to process an exchange.