Delivery & Returns
USA CUSTOMERS - IMPORTANT UPDATE
Owing to the tariff increases for selling into the USA and the country of origin of our garments, we have taken the decision to temporarily pause orders to the USA for currently available styles.
We are reviewing our options whilst we find a solution. We hope to be able to continue to provide purchases into the USA free of Duty and import taxes, however this may not be possible until there is a change to the tariffs currently being applied.
Pre-Order items - Pre-orders can be made by USA customers, however Duties and import taxes will be applied at checkout.
Returns Portal
Returns portal for both UK and international customer returns can be found here.
You will be asked for your full order number (e.g. QOA-OS-12345).
Please enter your account email to locate qualifying orders for return.
Returns are charged and we offer a choice of DPD or Royal Mail services for UK customers and Fedex for international orders.
Please note: Orders that do not show or show as grey have fallen outside of our returns window as detailed below.
Order Processing
Orders are processed and dispatched Monday-Friday by our warehouse partner.
Delivery services, for example 'Express 1-2 days' are courier delivery time frames, when collected from our warehouse and not total order delivery time frames. Shipping rate descriptions are descriptions only and not a guarantee of service delivery.
Orders received before 12noon on shipping days should be dispatched that same day, however this is not guaranteed.
Orders placed after 12noon on a Friday will not be processed until the following Monday.
Pre-order shipping from dates are expected shipping from dates and are not guaranteed. Expected shipping dates may change, including from when pre-orders have already been made, and will be updated on the product change. Pre-order shipping rates and types are subject to change and are not guaranteed.
During sale and promotional periods, increased order volumes may affect dispatch time frames and subsequently delivery.
Please bear this in mind when purchasing for important dates or events and over the weekend.
If you have an urgent request, please don’t hesitate to get in touch with us at customercare@queensofarchive.com.
UK Shipping
UK orders are sent via our shipping partners DPD.
Shipping estimates are taken from the time DPD collect orders from our warehouse.
Fulfilment and delivery dates may be impacted at periods of high volume, such as promotional/Sale periods or holiday seasons.
International Shipping including ROI
We use Fedex to provide express Worldwide shipping services.
These include Fedex priority and a slower Fedex Connect+ service.
Please check below to review shipping times and cost for your location. We are unable to provide alternative services internationally.
EU including ROI - Express 2-3 days depending on delivery zone (from collection by courier):
Belgium, France, Germany, Guernsey, Ireland, Italy, Jersey, Luxembourg, Netherlands, Portugal, Sweden.
Europe Zone 2 - Express 2-5 days.
Please note duty and fees should not apply to your EU order as we cover these for you, however if you receive notification about fees please contact us at customercare@queensofarchive.com
USA - 2-3 working days (from collection by courier) Duties are taxes are calculated at checkout.
Australia - 3-5 days (from collection by courier)
Rest of World (ROW) - 3-5 working days (from collection by courier) Duties are taxes are calculated at checkout.
EEC - Due to the zonal nature of worldwide shipping, prices vary for other global locations, please check the price of shipping at checkout.
International Currencies - Please note, we offer the following currency payments through our checkout (AUD, CAD, CNY, DKK, EUR, HKD, INR, JPY, NZD, SEK, USD). If you select your local currency for payment, the price for the total of the checkout including shipping will be an automatic conversion by the merchant to the GBP equivalent.
Please note, local import duty and taxes may still be applied to your order if outside of the UK (in particular the USA - see note above). These import charges are based on the order value and will be unique to the importing country. Charges will be handled by by our global shipping partners and will be required upfront at checkout, in order to clear customs. We are not able to liaise with your local customs department to facilitate or clear an import once held at customs.
Fulfilment and delivery dates may be impacted at periods of high volume, such as promotional/Sale periods or holiday seasons.
Returns Policy
If for any reason you are not completely satisfied with your purchase, you can return your item for a refund, provided that:
- Your return is registered within 14 days of the day you receive your item, via our returns portal.
- The item is returned in its original condition - unworn, unused, unwashed, undamaged with all original tags in place.
- The return is posted in the package in which it was received, or an equally secure outer box.
- If the item was a gift, the name of the purchaser must be noted.
Failure to meet these requirements may result in delays processing the return or receipt of the package by us.
From registering your return via our returns portal, you then have 14 days to return your items to us. This is in line with your statutory rights under distance selling.
Please use our Returns Portal to process your return.
If you have any queries regarding your return, please email us at:
customercare@queensofarchive.com
Return Costs
We are unable to offer free returns. Please note that we do not refund original shipping costs or any duties or taxes incurred in a purchase, where applicable.
With this in mind, please carefully consider your purchase prior to payment using the size guide, product detail information (on each product page) or by contacting us to answer any questions you have.
Return shipping costs are deducted from refunds and return services are selected within our return portal, subject to returns meeting our returns policy.
UK Returns - £4.99 (DPD/Royal Mail)
International Returns - Dependant on the courier used to return your item, which is based on your location.
EU - £15 / £25 depending on EUR Zone (Fedex)
USA - £25 (Fedex)
AUS - £30 (Fedex)
Refunds
Refunds issued (minus original shipping and return costs, if applicable) may take up to 10 working days for the return to be processed on receipt and a further 5 days to reach your account, depending on your bank or payment method.
We withhold the right to refuse refunds should the return criteria not be met for personal, non-commercial purchases.
Suspected Copyright Infringement / Commercial Purchases
We withhold the right to refuse refunds should the purchase be, suspected or proven, a commercial purchase(s) that have the potential for copyright infringement or unauthorised commercial benefit from our products/designs. This includes any element of a design, including pattern, print, colouration, fabrication or construction.
Exchanges
UPDATED 24/03/2026 - Subject to Change