FAQs

 

I've placed my order, when will it be shipped?

Our orders are processed and dispatched by our warehouse partner. Orders placed before 12 noon are normally dispatched to the selected courier the same day.

Please note: The estimated shipping timeframes at checkout are from courier collection from our warehouse partner, and not from the date of order.

At sale or promotional times, fulfilment of your order may be delayed. 

Orders are processed and dispatched Monday-Friday by our warehouse partner.

Delivery services, in particular UK 1-2 Business days are courier delivery time frames and not total order to delivery time frames.

Orders received before 12noon on shipping days should be dispatched that same day, however this is not guaranteed.

Orders placed after 12noon on a Friday will not be processed until the following Monday.

Pre-order shipping from dates are expected shipping from dates and are not guaranteed. Expected shipping dates may change, including from when pre-orders have already been made, and will be updated on the product change. Pre-order shipping rates and types are subject to change and are not guaranteed.

Please bear this in mind when purchasing for important dates or events and over the weekend.

 

Will my International order have additional Customs Duties or import taxes/tariffs?

We cover all of customs duties and taxes for orders to the EU, AUS and NZ only. For ROW orders Duties and taxes are applied at checkout.

Why do you offer pre-order?

We want to be able to make sure we minimise waste by making sure we produce as close to what is needed as possible. Pre-order enables us to help reach our zero waste goals at the same time as creating exclusivity, meaning every purchase is only even one of a small number.

How many of each dress will you make?

All of our dresses are exclusive, limited editions. The quantities will vary by each dress and depend on a number of factors. You can rest assured you'll be wearing an exclusive, slow fashion showstopper.

How are you sustainable? 

We believe in taking things slow. Our limited run dresses are produced with great care to make sure they stay in your wardrobe as long as possible. Some of our investment pieces are produced in alternative luxe fabrications in ethical factories that support and invest in their predominantly female workforce. 

Sustainability is hugely important to us, and we’ll be constantly trying to improve our practices across the board as we grow. 

Do you ship Worldwide?

Yes we do. Our global shipping partner uses international courier services depending on your location. Couriers include Fedex, DHL and UPS. We do not ship to countries where services are paused by our couriers.

What type of shipping options do you offer?

Please check our Delivery & Returns section for more information.

Can I cancel my order before it ships?

We are unable to cancel your order once it has been placed. 

Can I cancel my pre-order before it ships?

Yes you can. We understand you may change your mind before we can ship the item. If you do, email us at customercare@queensofarchive.com and we’ll sort the rest.

Do you offer exchanges?

We no longer offer exchanges. Our limited edition production and order handling via our warehouse partner means that exchange processing is not possible. The only way to change your purchase is to start a refund on your original purchase and make a new purchase for the preferred product.

Can I return my purchase?

You can return your item by using our Returns Portal. Returns must be registered within 14 days of receipt of the item, and returned within 14 days from the date the return is registered. The item(s) must be unworn, in its original condition with tags and labels in their original state. Please refer to our returns policy for further information on our return policy.

Are Returns free?

We are not currently able to offer free returns. Returns fees are calculated during the return process on our Returns Portal. Return fee's are deducted from the refund. Please refer to our returns policy for further information on our return policy.

What currencies can I pay in?

We offer multiple currencies for payment. Please note, if you change your shipping country during checkout, this may affect the currency you pay in. You’ll be able to double check the country selected at the bottom of the website, should the geo location not identify your correct location.

What is Klarna?

Klarna is a payment service which allows you to pay for your purchase in 3 equal monthly instalments. Klarna is available on both pre-order purchases and normal purchases. Please note the Klarna button will not appear on pre-order product pages, but it will appear at the payment section of your transaction.

When opting to utilise the Klarna service, your payment contract is taken with Klarna via your Klarna account which you will create, if you are a new user. For more information please visit the Klarna website.