Refund policy

Returns Policy

If for any reason you are not completely satisﬁed with your purchase, you can return your item for a refund, provided that:

Your return is registered within 14 days of the day you receive your item, via our returns portal.
The item is returned in its original condition - unworn, unused, unwashed, undamaged with all original tags in place.
The return is posted in the package in which it was received, or an equally secure outer box.
If the item was a gift, the name of the purchaser must be noted.

Failure to meet these requirements may result in delays processing the return or receipt of the package by us.

From registering your return via our returns portal, you then have 14 days to return your items to us. This is in line with your statutory rights under distance selling.

Please use our Returns Portal to process your return.

If you have any queries regarding your return, please email us at:

customercare@queensofarchive.com

Return Costs

We are unable to offer free returns. Please note that we do not refund original shipping costs or any duties or taxes incurred in a purchase, where applicable.

With this in mind, please carefully consider your purchase prior to payment using the size guide, product detail information (on each product page) or by contacting us to answer any questions you have.

Return shipping costs are deducted from refunds and return services are selected within our return portal, subject to returns meeting our returns policy.

UK Returns - £4.99 (DPD/Royal Mail)

International Returns - Dependant on the courier used to return your item, which is based on your location.

EU - £15 / £25 depending on EUR Zone (Fedex)

USA - £25 (Fedex)

AUS - £30 (Fedex)

Refunds

Refunds issued (minus original shipping and return costs, if applicable) may take up to 10 working days for the return to be processed on receipt and a further 5 days to reach your account, depending on your bank or payment method.

We withhold the right to refuse refunds should the return criteria not be met for personal, non-commercial purchases.

Suspected Copyright Infringement / Commercial Purchases

We withhold the right to refuse refunds should the purchase be, suspected or proven, a commercial purchase(s) that have the potential for copyright infringement or unauthorised commercial benefit from our products/designs. This includes any element of a design, including pattern, print, colouration, fabrication or construction.

Exchanges